Stakeholder Communication

Stakeholder Communication

HANTECH's Diverse Communication Channels with Shareholders, Customers, Employees, Suppliers, and Communities

Stakeholder Engagement

HANTECH BIO-TECH recognizes that corporate management involves not only operating performance and profitability, but also environmental, social, and governance (ESG) impacts. We are committed to maintaining honest and transparent communication with stakeholders to ensure that corporate decisions address diverse needs and create value through both business performance and sustainability.

To strengthen the identification and management of material sustainability issues, HANTECH BIO-TECH refers to the GRI Sustainability Reporting Standards (GRI Standards) and follows the AA1000 Stakeholder Engagement Standard as its communication framework. Based on the five principles of responsibility, influence, tension, diverse perspectives, and dependency, the company identified seven major stakeholder groups: shareholders, customers, suppliers, government agencies, employees, communities, and financial and insurance institutions. This helps ensure effective communication mechanisms and appropriate responses to stakeholder concerns.

HANTECH has dedicated communication channels for each stakeholder group and maintains ongoing communication and discussion on important issues.

各類利害關係人的重視議題、溝通管道與頻率、2024 年溝通成效對照表

Material Topic Identification and Analysis

Material Topic Assessment Process

Following international sustainability standards and the latest development trends, HANTECH refers to the GRI Sustainability Reporting Standards (GRI Standards), the Sustainability Accounting Standards Board (SASB) Standards, the Sustainable Development Goals (SDGs), and the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD). The company also analyzes sustainability issues addressed by industry benchmark companies and combines these insights with its business development strategies and stakeholder concerns to assess the impact of each sustainability issue. Through systematic management and multi-party assessment, HANTECH ensures that sustainability goals are linked to concrete actions, strengthening corporate resilience and sustainable competitiveness.

重大主題評估四階段流程圖

Material Topic Management

Based on international sustainability standards and trends, together with the characteristics of the company’s industry, HANTECH identified 15 actual and potential sustainability issues across the three ESG dimensions.

A Chinese-language questionnaire survey was conducted among company executives and seven major categories of external stakeholders. A total of 233 valid questionnaires were collected, representing a response rate of 83.51%.

Following stakeholder communication and weighted assessment, the level of stakeholder concern and each issue’s impact on the company were evaluated and reviewed by senior management. Eight key sustainability issues for 2024 were ultimately identified as priorities for future development.

2024 8 Material Topics: 1 Environmental, 5 Social, 2 Governance

2024 Material Topic Impact Overview

Based on the material topic analysis results, the company discloses the management approaches and related information for eight material topics in its Sustainability Report for stakeholder reference. The 2024 identification results are also incorporated into ESG policies and long-term goals to ensure the implementation of sustainability strategies and support the company’s steady growth.

2024 年 8 項重大主題的衝擊說明與管理方針對照表

Stakeholder Contact Information

HANTECH aims to establish open, transparent, and effective communication mechanisms with all stakeholders, maintain strong cooperative relationships, and safeguard the rights and interests of all parties.

Shareholder and Investor Relations

The company values investor relations and upholds the principles of open and transparent information disclosure. We respect the rights and interests of shareholders and investors and regularly provide information on corporate operations, sustainability, and financial performance to ensure smooth two-way communication and build a foundation of trust and long-term cooperation.

Investor Relations Contacts

Wang Kuo-Hua, General Manager; Hsieh Chun-Yang, Chief Financial Officer
TEL: 04-8811181
E-mail: spokesperson@htbios.com; IR@htbios.com

Customer Service

Guided by the principle of Creating Value Together with Customers, the company has obtained international certifications including ISO 22000, HACCP, GMP, HALAL, and D-U-N-S Registered, helping ensure that products and processes meet stringent quality standards and supporting customers in developing competitive products. For product inquiries or questions about product use, please contact our sales team.

Customer Information Contacts

Lin Chung-Yi, Associate Vice President; Chi Tien-Yu, Associate Vice President
TEL: 04-8811181
E-mail: service@htbios.com

Government Agency Service

The company complies with applicable laws and regulations and actively supports the implementation of relevant policies. We maintain effective communication and information response mechanisms to ensure that business operations comply with regulatory requirements and to jointly promote sustainable industry development.

Government Agency Contact

Hsieh Chun-Yang, Chief Financial Officer
TEL: 04-8811181
E-mail: IR@htbios.com

Sustainable Supply Partner Service

The company recognizes that sustainable development must extend across the value chain. We continue to build stable relationships with our partners, promote supply chain transparency and resilience, and progressively integrate sustainability management to create a responsible supply system.

Supplier Information Contact

Chen Wei-Ting, Associate Vice President
TEL: 04-8811181
E-mail: report@htbios.com (received by senior management to ensure that feedback may be submitted anonymously)

Employee and Community Service

The company values employee rights and workplace well-being and has established communication and grievance mechanisms to create a safe and equitable work environment and promote shared success between employees and the organization. At the same time, guided by the principles of social inclusion and care for disadvantaged groups, we actively participate in community and charitable initiatives to pursue the sustainability goals of shared prosperity, coexistence, and a shared future.

Employee Information Contact

Huang Li-Yun, Assistant Manager
TEL: 04-8811181
E-mail: report@htbios.com (received by senior management to ensure that feedback may be submitted anonymously)

Sustainable Development

If you have any feedback or suggestions regarding HANTECH’s ESG and sustainable development efforts, please feel free to contact us by email or phone and share your valuable comments.

ESG Sustainable Development Contact

Shih Wei-Fen, Assistant Manager
TEL: 04-8811181
E-mail: ht-ar07@htbios.com